RETURNS
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Our policy lasts for 15 days. After this period, we cannot offer a refund or exchange.
In order to make a return, the item must be unused and in the same condition in which you received it.
To complete your return, we require a receipt or proof of purchase.
Please contact us to expedite the process.
Refunds (where applicable)
Once your return is received and inspected, we will send an email notifying you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and the payment returned.
Late or missed refunds (where applicable)
If you still haven’t received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially listed.
Contact your bank. It often takes some time before the refund is effective.
If you have followed all these steps and have not yet received your money, please contact us at ventas@difusoresdeagua.com.
Sale items (where applicable)
Only regular price items will be refunded, sale products cannot be returned.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to ventas@difusoresdeagua.com and send the article to: C / Almelas, 6, Llano de Molina, Murcia, 30509, Spain.
Shipment
To return your product, you must send them to: C / Almelas, 6, Llano de Molina, Murcia, 30509, Spain.
You will be responsible for the payment of shipping costs for the return of the item. Shipping costs are non-refundable. If you receive a refund, the cost of returning shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product worth more than 75 euros, you should consider using a trackable shipping service or securing the shipment. We do not guarantee that we will receive your return.
